Delivery Information

Please review our Payment, Shipping and Returns policy below and let us know if you have any questions using our online contact form. 

Payment

Shipping

We do not ship on Saturday, Sunday or Public Holidays. Orders placed on Saturday or Sunday will be processed for collection Monday.

If you are not around to take delivery of your parcel, a delivery card may be left and your parcel may be taken to your local sorting office for collection.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely
from country to country; you may want to contact your local customs office for further information.

UK Shipping

UK Delivery charges are based on size and weight of the items ordered. Charges are calculated at the checkout. Our core products are charged at £9.99 for UK Delivery. We aim for next day delivery, but please allow 2 working days for delivery. 

European Shipping

European Delivery charges are based on size and weight of the items ordered. Charges are calculated at the checkout. Our core products start at £24.99 for European Delivery. Delays caused by customs or the postal service are beyond our control.

International Shipping

International Delivery charges are based on size and weight of the items ordered. Charges are calculated at the checkout. Our core products start at £29.99 for International Delivery. Delays caused by customs or the postal service are beyond our control.

International delivery prices can be viewed in the Basket. Click on “Change address” and enter your country. Shipping options and prices will be shown.

Lost or damaged items

Please contact us regarding any problems with shortages or carrier damage and photographic proof, within 2 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

UK Customers must allow a minimum of 10 working days for delivery before we will reship orders. Orders will be reshipped once the courier declares the parcel as lost.

International orders must wait until the courier declares the parcel as lost before orders can be reshipped. 

Returns

Any returns must be authorised in advance. Please contact us using our online contact form.

We are only able to offer a refund if the following criteria are met:

• You have contacted us and we have authorised the return.
• The return postage must be paid by you.
• We cannot accept responsibility for returned items which have been “lost in the post”. It is your responsibility to ensure the goods are returned to us undamaged.
• International returns must be correctly labelled to ensure we are not charged import duty. Import Duty or additional courier charges will be deducted from any refund.
• The goods must be in New condition complete with all packaging.
• Your return must include your order number, your contact details and your reason for return.
• We reserve the right to charge a 10% restocking fee for goods that are returned.
• We cannot accept returns of products that have been modified by us for the customer. This includes items such as custom length cables or products that contain customised firmware.
• We are unable to accept returns after 30 days of the purchase date.

Goods returned to us because the courier is “unable to deliver” or the good have been “refused by customer”. We will charge for redelivery or a charge 20% restocking fee if the goods are no longer wanted by the customer.